Management of customer information
Create customer value
To build up sustainable customer relations and create value, it is necessary to identify the different information and interactions with the customer, from his/her status as a prospective customer to that of a loyal customer. Constructed on a daily basis by the company’s different departments, this global knowledge base, which is accessible both at the head office and in the field, will give you a unified view of your clientele.
Klee Commerce proposes extended functions for accurate management of the commercial activities associated with your contacts: qualification of prospective customers, management of appointments, commercial actions and associated opportunities, orders, reporting on the overall activity of an account, etc. Thus, the salesperson in the field can easily detect opportunities and monitor the activities on a daily basis (full management of prospective customers, their purchasing intentions, follow-up periods, etc.).
Increase productivity
Sales Force will be able to optimise management of their customer portfolios, simplify and coordinate management of their commercial activity and thus increase productivity in particular. They will also benefit from better knowledge of their customers and prospective customers. By equipping their sales forces, companies will develop their efficiency and, in parallel, will find themselves equipped with a precious source of information on their customers, their market and their commercial activity.
