Multi-channel management
Improve the quality of service provided to your customers
Companies are adapting their management of customer relations to their multi-channel distribution method in order to improve their quality of service and their sales.
More accurate knowledge of customers thanks to use of adapted software gives a better understanding of their preferences and makes it possible to exploit the associated information to measure their profitability.
Alongside the conventional networks constituted by agencies or physical contact points, technological distribution channels (telephone, Internet, vending machines, etc.) are increasingly used by customers. These channels play the role of interface in the company’s relationship with its customers.
Klee Commerce, designed to meet the requirements of travelling salespeople first of all, integrates all types of business processes in several sales channels if necessary, regardless of the size of the company, its sector of activity or its distribution networks:
- Retailing and Distribution [GMA].
- Specialised Distribution [GSS - GMS].
- Outside Consumption [CHR].
- Selective Circuits.
- Multi-specialists - Department Stores.
