your global partner.
A wide range of related services to our solution
The dual expertise as a publisher and integrator of Klee Commerce allows us to provide software solutions and projects adapted to your business.
The success of your project requires effective support throughout the life cycle of your solutions.
Our expertise, acquired since 1987, in integration of IT solutions, consulting, training, maintenance, hotline benefit our client worldwide.
With a wide experience in managing global projects, Klee Commerce is committed to providing you with services designed to make operational quickly the chosen solution, train users and administrators, and assist them in their success.
Developer and integrator of turnkey information systems, Klee Group makes its expertise in new technologies available to its customers and fully manages your projects. Our teams have a complete command of the architectures and major technological components of Information Systems (switchboard, software packages, components, tools, networks, etc.) to ensure successful integration. They give you the benefit of their methods and tools (prototyping, cascade development, re-usable components, etc.).
Klee Group offers a full range of services to bring your project to life and exploit it efficiently:
- Change management.
- Hosting, exploitation, administration, facilities management.
- Operational maintenance and upgrades.
Dedicated training courses give a better understanding of the fonctionalities, administration and customization of the solutions installed.
The course is aimed for initiation (user) or advanced training(administrator) according to your needs and level of proficiency regarding software. Klee Commerce adapts the training materials to specific requirements of your business and provides collection and analysis of requirements, pre-established certification program, inter/intra-company.
The training courses guarantee a fast and successful adoption of the solutions. They are conducted either on our premises or those of your company.
Support & Technical Assistance.
We help teams to master the system fully or taking over its hosting and management entirely, the Support Department proposes different services meeting the requirements expressed exactly by companies.
The different departments equipped must be able to work in a continuous manner without being disturbed by difficulties of a technical or functional nature.
Technical support is in contact with our customers’ IT departments. It deals with the difficulties of connections and backup, and all questions of a technical nature.
The Hotline is available to facilitate the day to day use of the solution both in term of user experience and hardware issues.
Klee Commerce hosts critical applications to reduce IT costs, while optimizing the performance of your information system under optimal conditions of quality and safety.
The servers are fully protected with antivirus and firewalls, anti-fire devices, a climate regulation and continuity in the power source.
In addition, backups of your data are performed regularly to ensure the maximum availability. This service, which is overseen 24H / 24 and 7/7 by a dedicated team, reduces internal resources and allows better financial visibility.
The Hosting department of Klee Commerce answers your need by providing:
- Study / advice / analysis / solution architecture
- The provision of hardware and software infrastructure
- The implementation of the solution: installing / recipe / documentation / PAQ
- Production / administration / operations
- Application management / maintenance / change management.